Business Users have requested that the salesforce administrator allow agents to view a list of...

Enable the list to be pinned in the console. This allows users to view the listalongside thecase view in the console

Build a customer visual force page with the list view and assign it to the console sidebar.

Configure the case list under custom console components so users can view the list view along with the case view

Recommend openingthe case list view in a separate browser tab and use the window alongside the case view