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The Contact Center at Universal Containers wants to increase its profit margins by promoting calldeflection...

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The Contact Center at Universal Containers wants to increase its profit margins by promoting calldeflection within Service Cloud.

Which two solutions should a Consultant recommend? Choose 2 answers

A.

Knowledge Base

B.

Customer Community

C.

Automatic Call Distribution

D.

Service Cloud Console

Salesforce ADM-261 View All Questions

Salesforce ADM-261 Summary

  • Vendor: Salesforce
  • Product: ADM-261
  • Update on: Feb 13, 2026
  • Questions: 354
Price: $52.5  $149.99
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TESTED 13 Feb 2026