The Contact Center at Universal Containers wants to increase its profit margins by promoting calldeflection...

Vendor: Salesforce
Product: ADM-261
Update on: Jul 26, 2025
Questions: 354

Salesforce ADM-261 Question Answer

The Contact Center at Universal Containers wants to increase its profit margins by promoting calldeflection within Service Cloud.

Which two solutions should a Consultant recommend? Choose 2 answers

Knowledge Base

Customer Community

Automatic Call Distribution

Service Cloud Console

Salesforce ADM-261 Summary

Price: $52.5 ~~$149.99~~