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The manager of a large credit card contact center needs to understand how many customers...

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The manager of a large credit card contact center needs to understand how many customers call daily to check their balance without speaking with an agent. Which system would be used to generate the report?

A.

Automatic Call Distributor

B.

Private Branch Exchange

C.

Interactive Voice Response

D.

Time and Attendance

Salesforce ADM-261 View All Questions

Salesforce ADM-261 Summary

  • Vendor: Salesforce
  • Product: ADM-261
  • Update on: Jul 26, 2025
  • Questions: 354
Price: $52.5  $149.99
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TESTED 01 Aug 2025