The Service Manager at universalContainers manages three teams.

Salesforce ADM-261 Question Answer

The Service Manager at universalContainers manages three teams. Each team provides support for the specific product. Agents have concerns about seeing search results for other products when searching the knowledge base. The service manager originally provided the teams with full access to the articles.

Which solution will ensure each team sees only the relevant article type for their product?

Create an article action for each record type and assign them to each team based on their product specialization

Create a permission set foreach record type and assign them to each team based on their product specialization

Create a page layout for each article type and assign them to each team based on their product specialization

Create a data category for each product and assign themto each team bases on their product specialization

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Salesforce ADM-261 Summary

Vendor: Salesforce
Product: ADM-261
Update on: Jul 26, 2025
Questions: 354

Price: $52.5 ~~$149.99~~

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A company frequently has issues with customers that need complex, hands-on technical support with high-priority...

A customer calls the service desk at Universal Containers.

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The Service Manager at universalContainers manages three teams.

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Salesforce ADM-261 Summary

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