The Support Manager at UniversalContainers wants to improve visibility to cases across the organization and...

Salesforce ADM-261 Question Answer

The Support Manager at UniversalContainers wants to improve visibility to cases across the organization and has decided that Product Managers should be more involved in the case management process. The Support Manager has created predefined case teams for each product and trained Support Agents to add the appropriate case team to each case. Which two solutions will allow Product Managers to quickly see and review the cases that are created for their products? Choose 2 answers

Create a casequeue for all created or updated cases.

Create a case report that displays all created or updated cases.

Create an email alert notification for Case Teams.

Create a case list view that is filtered by My Case Teams.