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UC wants to reduce incoming support phone call volume.

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  6. Service Cloud Administration (SP25) Practice Questions

UC wants to reduce incoming support phone call volume. What action can be taken to meet this requirement? Choose 2 answers.

A.

Implement Service Cloud console to support agents

B.

LeverageLive Agent for web-based chat

C.

Enable service contracts and entitlements

D.

Implement Salesforce Knowledge on a portal

Salesforce ADM-261 View All Questions

Salesforce ADM-261 Summary

  • Vendor: Salesforce
  • Product: ADM-261
  • Update on: Jul 26, 2025
  • Questions: 354
Price: $52.5  $149.99
Buy Now ADM-261 PDF + Testing Engine Pack
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TESTED 01 Aug 2025