Universal Containers has defined a set of steps that each Case must go through, fromsubmission...

Salesforce ADM-261 Question Answer

Universal Containers has defined a set of steps that each Case must go through, fromsubmission to closure. In addition, each step must be completed within a specific amount of time.

What approach should a consultant recommend to meet these requirements?

Configure Case Escalation Rules.

Define Entitlement and Milestones.

UseProcess Builder with Scheduled Actions

Enable Omni-Channel Routing.

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Salesforce ADM-261 Summary

Vendor: Salesforce
Product: ADM-261
Update on: Sep 17, 2025
Questions: 354

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Universal Containers has defined a set of steps that each Case must go through, fromsubmission...

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Salesforce ADM-261 Summary

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