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Universal Containers is implementing acall center using CTI (Computer-telephony integration).

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Universal Containers is implementing acall center using CTI (Computer-telephony integration).

Which three items, at a minimum, must be implemented and deployed to ensure success?

Choose 3 answers

A.

Configure call center definition

B.

Deploy Call Center Directory

C.

Install CTIadapterusing open CTI

D.

Configure IVR auto response

E.

Assign users to a call center

Salesforce ADM-261 View All Questions

Salesforce ADM-261 Summary

  • Vendor: Salesforce
  • Product: ADM-261
  • Update on: Feb 13, 2026
  • Questions: 354
Price: $52.5  $149.99
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TESTED 14 Feb 2026