Universal Containers is setting up a field service dispatchcontact center.

Salesforce ADM-261 Question Answer

Universal Containers is setting up a field service dispatchcontact center. Which functionality should be considered when designing the contact center? (Choose 2)

Chatter groups for customer

Mobile access to case information

Visibility into serviceentitlements

Predictive dialer for outbound calls

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Salesforce ADM-261 Summary

Vendor: Salesforce
Product: ADM-261
Update on: Jul 26, 2025
Questions: 354

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Universal Containers is setting up a field service dispatchcontact center.

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Salesforce ADM-261 Summary

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