Universal Containers wants to implement a new web presence to support its customers.

Universal Containers wants to implement a new web presence to support its customers. It has provided the following requirements:

• Ability for visitors to search Knowledge articles without registering or logging in

• Ability for over one million registered customers to securely submit cases and view the status of those cases

• Ability to display white papers to registered customers

• Ability for registered customers to save favorite Knowledge articles for easy access later

What should the consultant recommend as part of the solution?