Universal Containers wants to track customer satisfaction (CSAT).

Salesforce ADM-261 Question Answer

Universal Containers wants to track customer satisfaction (CSAT). Which solution willautomate the process for support agents to survey customers when cases are closed?

Enable the case survey object for the customer portal

Utilize an AppExchange package to handle customer surveys

Create a validation rule for case survey email templates

Modify the user interface settings for the case survey sidebar

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Salesforce ADM-261 Summary

Vendor: Salesforce
Product: ADM-261
Update on: Jul 26, 2025
Questions: 354

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A new customer to Salesforce is considering implementing a customer portal.

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Universal Containers wants to track customer satisfaction (CSAT).

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Salesforce ADM-261 Summary

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