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What is a benefit of a quality monitoring system?

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  6. Service Cloud Administration (SP25) Practice Questions

What is a benefit of a quality monitoring system? Choose 2 answers

A.

Lower the average speed of answer (ASA)

B.

Teach new agents how to handle difficult situations

C.

Enforce a consistent standard of service for customer interaction

D.

Capture inappropriate word usage and generate reports

Salesforce ADM-261 View All Questions

Salesforce ADM-261 Summary

  • Vendor: Salesforce
  • Product: ADM-261
  • Update on: Jul 26, 2025
  • Questions: 354
Price: $52.5  $149.99
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TESTED 01 Aug 2025