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Which two solutions can be used to enable agents to manage multiple cases at the...

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Which two solutions can be used to enable agents to manage multiple cases at the sametime when designing a Contact Center? Choose 2 answers

A.

Interactive Voice Response

B.

Computer Telephone Integration

C.

Social Customer Service

D.

Live Agent

Salesforce ADM-261 View All Questions

Salesforce ADM-261 Summary

  • Vendor: Salesforce
  • Product: ADM-261
  • Update on: Jul 26, 2025
  • Questions: 354
Price: $52.5  $149.99
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TESTED 01 Aug 2025