Edward is risk averse and has limited investment knowledge.

Marissa should respond with empathy and accuracy. Edward is risk averse, has limited investment knowledge, and will only purchase CDIC-insured guaranteed products. The correct response is to acknowledge his frustration, explain that the displayed rates are the best she can offer, and allow him to compare alternatives without pressure. Matching competitor rates may be outside her authority and could misrepresent the firm's pricing. Telling him to increase risk tolerance to obtain a better return ignores his stated constraints and may lead to unsuitable advice. Claiming her rate is the highest in the market would be inappropriate unless she can substantiate it, and even then the statement may become stale quickly. In AFP client management, the planner preserves trust by respecting the client's risk profile, communicating honestly, and avoiding product pressure. Study Guide focus: client communication, risk tolerance, guaranteed products, suitability, and relationship management. This response protects suitability because Edward's product universe is defined by capital guarantee and deposit insurance.

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