Comprehensive and Detailed Explanation From Exact Extract of AgentForce Documents:
The AgentForce Testing Center is the recommended tool for validating and refining agent behavior before activation. According to the AgentForce Quality Assurance and Testing Framework, the Testing Center enables specialists to simulate and analyze how the reasoning engine classifies user utterances, selects topics, and triggers actions across multiple test cases.
This testing environment provides detailed diagnostics, showing classification confidence, prompt resolution paths, and grounding behavior. It allows for adjustments before production deployment to ensure accuracy and relevance in real-world scenarios.
Option B, AgentForce Builder, is used for creating and configuring agents, topics, and actions but not for performing comparative or scenario-based testing. Option C, Prompt Builder, is specifically for designing and testing individual prompt templates, not full agent action selection across utterances.
Thus, the correct answer is Option A – Testing Center, as it provides the purpose-built environment for multi-utterance validation and end-to-end agent testing.
[Reference: AgentForce Specialist Handbook — “Using Testing Center for Action Selection Validation and Performance Evaluation.”, , , , ]
