According to the AgentForce Solutions Overview and Employee Agent documentation, the Employee Agent is designed to empower internal teams, such as marketing, sales, HR, and operations, by providing AI-driven assistance within Salesforce. The guide explains: “Employee Agents help internal users find information, automate tasks, generate content, and manage projects directly in Salesforce. They surface personalized insights, support productivity, and leverage enterprise knowledge sources.”
In the given scenario, the marketing team requires capabilities for content creation, data lookup, and task management—all within Salesforce. This exactly matches the described functionality of an Employee Agent.
Option A (Sales Coach Agent) focuses on coaching sales representatives through role-play and performance feedback, while Option B (Service Agent) is built for customer support interactions. Thus, Option C is correct, as the Employee Agent fits the marketing productivity and knowledge use case described.
References (AgentForce Documents / Study Guide):
AgentForce Product Overview: “Employee Agent Capabilities”
AgentForce Study Guide: “Empowering Internal Teams with AI Agents”
AgentForce Implementation Guide: “Deploying Employee Agents for Marketing Use Cases”
