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Ursa Major Solar is developing a help agent that must answer customer questions by grounding...

Ursa Major Solar is developing a help agent that must answer customer questions by grounding prompts in data from both internal Knowledge articles and an external partner portal. The Agentforce Specialist configures the agent to use a Data 360 search index. During testing in Agentforce Builder, the agent occasionally provides conflicting answers, and the specialist needs to differentiate between these two grounding sources to troubleshoot the responses.

Which Data 360 process should the specialist review to ensure the origin of the information is accurately identified and made available?

A.

The data harmonization process, where raw data is mapped to data model objects and source metadata is standardized to be queried specifically by hybrid retrievers.

B.

The Retrieval-Augmented Generation synthesis phase, where the large language model automatically uses a semantic retriever to append the source system tag to the final generated output.

C.

The Data 360 retriever function process, where retrieved content can be filtered based on source metadata, such as document type or author, to refine results before they are ranked using semantic or hybrid search.

Salesforce Agentforce-Specialist Summary

  • Vendor: Salesforce
  • Product: Agentforce-Specialist
  • Update on: Jun 13, 2026
  • Questions: 379
Price: $52.5  $149.99
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