Which of the following statements, about ways in which we communicate and connect with people,...

Statement 1: Incorrect. Non-verbal communication refers to gestures, facial expressions, and body language, which cannot be captured in written form.

Statement 2: Correct. Actions, such as behavior during change or leading by example, can convey powerful messages without verbal communication.

Key AgilePM Concepts Referenced:

Non-Verbal Communication in Engagement: AgilePM Handbook, Chapter 4, Section 4.4.