Answer the following question about Schein's concept of survival and learninganxieties.

Using Schein's Concept of Survival and Learning Anxieties

Instructions:Column 1 contains messages about the change communicated to the sales staff. For each message, select the appropriate element from Column 2.

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Detailed Explanation

Schein's concept of survival and learning anxieties provides a framework for understanding how organizations can manage the discomfort (anxiety) associated with change while fostering readiness to adopt new behaviors.

1. "It may take longer than expected to learn... further training courses and support will be available."

Answer: C. Creation of psychological safety

Psychological safety is established when individuals feel supported and reassured, reducing fear of failure or being overwhelmed. Offering additional training and support creates a safe environment for learning new processes.

2. "The new roles are quite different... staff lose their place if unable to adjust."

Answer: B. Creation of guilt or anxiety

This message induces learning anxiety, as it implies a fear of losing one's role unless adjustments are made. Schein identifies this as a driver of motivation to change but cautions that it must be balanced with psychological safety to avoid resistance.

3. "Sales related to large-scale computer systems are declining... selling solutions within the mobile application environment."

Answer: A. Disconfirmation

Disconfirmation occurs when individuals realize that their current behaviors, practices, or assumptions are no longer effective. Highlighting declining sales forces staff to question existing approaches and prepares them for change.

4. "Each member of staff will be measured... linked to individuals."

Answer: B. Creation of guilt or anxiety

By associating performance metrics with individual accountability, this message creates survival anxiety or guilt, pushing staff to align with organizational expectations to avoid negative outcomes.

Summary of Schein’s Concepts:

Disconfirmation: Challenges existing assumptions and highlights the need for change.

Creation of Guilt or Anxiety: Introduces discomfort that motivates individuals to act.

Creation of Psychological Safety: Provides support and reassurance, ensuring individuals feel secure enough to embrace change.