The Change Manager is looking to develop the change agent network that will support the...

Comprehensive and Detailed Step-by-Step Explanation

The size and scope of a change agent network must be tailored to the needs of the specific workstream it is supporting. In the case of the Operational delivery processes workstream, the focus is on integrating systems and processes across both the UniCo and Selco locations.

1. Why C (Agents Covering Both Applications and IT Support) is Correct

Broad Coverage: Selecting change agents from both the Applications and IT Support areas ensures that the network addresses the full range of changes required, including technical systems, applications, and IT processes.

Dual Location Focus: The operational delivery workstream spans both the UniCo and Selco locations. Having representation from both locations ensures that changes are implemented effectively and address the unique challenges of each site.

Balance of Expertise: IT Support staff are critical for process-related changes, while Applications staff bring expertise in mobile application development, which aligns with UniCo’s strategic goals.

2. Analysis of Incorrect Options

Option A (Assign Two Agents):

Assigning only two change agents is overly restrictive and would not provide sufficient coverage for a large-scale integration of operational processes across multiple departments and locations.

Eliminate.

Option B (Recruit Mainly IT Support Staff):

While IT Support staff are experiencing significant changes, focusing solely on this group excludes other important areas, such as Applications, which are critical to UniCo’s strategy of integrating mobile applications.

Eliminate.

Option D (Involve Only Selco Staff):

Although Selco staff bring valuable expertise in mobile applications, relying exclusively on them could alienate UniCo staff and hinder buy-in for the change. A balanced network incorporating both UniCo and Selco staff is more effective.

Eliminate.

3. Practical Implications

Selecting change agents from both Applications and IT Support ensures that the network is comprehensive and aligned with the goals of the operational delivery processes workstream.

This approach also promotes collaboration between UniCo and Selco staff, which is essential for successful integration and cultural alignment.