The Customer Services Manager used to work in a call center, answering customer calls.

Comprehensive and Detailed Explanation:

This question uses the Myers-Briggs Type Indicator (MBTI) framework. The described behavior reflects a Feeling preference, as the Customer Services Manager is focused on the emotional well-being of their team and is acting out of concern for others' experiences.

1. Why the Answer is Feeling (D):

People with the Feeling preference prioritize values, empathy, and the impact of decisions on others.

The Customer Services Manager is actively addressing staff wellness by:

Offering direct support to those who are overwhelmed.

Focusing on creating a safe and supportive environment.

This focus on emotional care and interpersonal connection aligns with the Feeling preference.

2. Analysis of Other Options:

Option A: Sensing

The Sensing preference involves focusing on concrete details and practical information. While the manager's previous experience in a call center may reflect this, their current focus on emotional support indicates a Feeling preference rather than Sensing.

Eliminate.

Option B: iNtuiting

Intuition focuses on abstract ideas, possibilities, and long-term vision. While Intuition could play a role in managing change, the behavior described is more centered on immediate emotional needs rather than abstract concepts.

Eliminate.

Option C: Thinking

The Thinking preference involves making decisions based on logic and objective criteria. While Thinking is important in management, this scenario focuses on empathy and emotional care rather than logical analysis.

Eliminate.

3. Practical Example of Feeling Behavior:

A manager with a Feeling preference might offer counseling services, check in on staff morale, or prioritize team harmony during periods of organizational change. This aligns with the Customer Services Manager's actions to support overwhelmed team members.

4. Reference to MBTI:

Feeling (F):

Makes decisions based on personal values and empathy.

Focuses on harmony, emotional well-being, and understanding others' perspectives.

Thinking (T):

Makes decisions based on logic and objective analysis.