Comprehensive and Detailed Step-by-Step Explanation
Understanding Transparency in Change Management
Transparency refers to open communication, ensuring that stakeholders are well-informed and have access to relevant information. It promotes trust and reduces resistance to change by making the process visible and understandable.
Option Analysis
A. Ensure everyone is treated fairly by providing the same information, in the same format, to everyone impacted by this change
Providing consistent information ensures that all stakeholders receive the same details and feel equally valued, reinforcing transparency in communication.
Correct.
B. Send daily emails to everyone to remind them how important this change is and why they should support it
While frequent communication is helpful, daily emails emphasizing importance can feel repetitive or coercive, which does not align with the principle of transparency.
Incorrect.
C. Distribute the key milestones and target dates for including Selco’s mobile technology and approaches into the UniCo operations
Sharing milestones and timelines increases clarity and accountability, providing stakeholders with a clear understanding of progress and expectations.
Correct.
D. Ask Corporate Services to provide guidelines to ensure all written communications are easy to read and navigate
Although clarity in communication is valuable, creating guidelines focuses on internal documentation rather than openly sharing information with stakeholders.
Incorrect.
E. Publish how staff members can raise complaints and suggestions, formally and anonymously if needed
While this supports inclusion and feedback, it does not inherently align with transparency as it focuses more on creating a feedback mechanism than on open sharing of information.
Incorrect.
Why A and C are the Correct Answers (Scenario Alignment)
A: Ensures equality in information dissemination, helping all stakeholders feel informed and included.
C: Offers visibility into the change process, timelines, and progress, building trust through clear and open communication.
References (AgilePM and Scenario Alignment):
AgilePM Handbook, Chapter 7: Transparent Communication Strategies in Change Management.
UniCo Scenario: "UniCo staff must be kept informed of the integration process and timelines to align their efforts with the organization's goals."
Agile Business Consortium – Importance of Milestones and Open Communication in Stakeholder Engagement.
