Serena Wilson, a registered nurse, is employed at a TRICARE Service Center (TSC) located at...

Vendor: AHIP
Product: AHM-540
Update on: Jan 2, 2026
Questions: 163

AHIP AHM-540 Question Answer

Serena Wilson, a registered nurse, is employed at a TRICARE Service Center (TSC) located at a military installation. Ms. Wilson serves as a primary point of contact between enrollees and the TRICARE system and answers enrollees’ questions about plan options, eligibility, provider selection, and claims. This information indicates that Ms. Wilson serves as a

lead agent

beneficiary services representative

health plan support contractor

primary care manager (PCM)