You need to configure Agent1 to answer customer questions about only the Contoso products.

The correct answer is B. Modify the system message instructions . The case study states that Agent1 answers general questions about Contoso products and that a business requirement is for Agent1 to answer questions only about products sold by Contoso. This requirement defines the agent’s allowed domain and refusal boundary, so it must be expressed in the agent’s system-level instructions. Microsoft Foundry guidance states that system messages steer Azure OpenAI chat model behavior and are used to define the assistant’s role, boundaries, output format, and safety or quality constraints.

The system message should instruct Agent1 to answer only Contoso-product questions, use Contoso product documentation when available, and decline questions about non-Contoso products. This directly enforces the intended business scope at the highest instruction level. Few-shot examples can reinforce desired behavior but are not the primary control for defining mandatory operating boundaries. Top-p sampling and temperature are decoding controls; they influence randomness and diversity, not whether the agent restricts answers to a specific product domain. Increasing temperature would likely reduce consistency. Reference topics: Microsoft Foundry agent instructions, system message design, prompt engineering, response boundaries, and grounded generative AI behavior.