A company stores customer data in OpenSearch.

The correct answer is A – Create an AI agent. Amazon Bedrock Agents provide autonomous orchestration abilities that allow an AI system to interpret user queries, convert them into structured API calls, retrieve data, generate formatted outputs (like CSVs), and interact with external systems such as Amazon S3. According to AWS documentation, Bedrock Agents combine LLM reasoning with tool use, meaning they execute multi-step workflows such as querying OpenSearch, processing results, generating files, and uploading to storage—all without custom coding. The agent defines actions, APIs, and data transformation steps, making it ideal for automated enterprise workflows. Few-shot prompting (B) only influences text generation and cannot perform external actions like uploading to S3. A hand-coded software application (C) is possible but contradicts the goal of using AI for orchestration and requires more operational effort. A decision tree (D) cannot execute API workflows. Bedrock Agents are explicitly designed to perform multi-step tasks like this.

Referenced AWS Documentation:

Amazon Bedrock Agents – Tool Use and Workflow Automation

AWS Generative AI Best Practices – Agent-Based Architectures