A client is using Tableau to visualize data by leveraging security token-based credentials.

A client is using Tableau to visualize data by leveraging security token-based credentials. Suddenly, sales representatives in the field are reporting that they

cannot access the necessary workbooks. The client cannot recreate the error from their offices, but they have seen screenshots from the field agents. The client

wants to restore functionality for the field agents with minimal disruption.

Which step should the consultant recommend to accomplish the client's goal?