Universal Containers (UC) is implementing Communications Cloud.

EPC Projects provide a change-management unit for product-related configuration work. They track changes to supported catalog artifacts so that the organization can measure when a product initiative starts, how it progresses through the catalog lifecycle, and when it reaches deployment. Salesforce reporting on the EPC Project object can then calculate duration, throughput, and other time-to-market KPIs across releases. In a Communications Cloud implementation, this pattern provides the cleanest balance of reuse, governance, and runtime efficiency. Reporting only on Product records misses related attributes, pricing, promotions, picklists, and other catalog components that contribute to the actual launch effort. Project-level tracking gives the broader configuration context required for a meaningful time-to-market measure. The alternative designs either introduce unnecessary coupling, fail to preserve the required lifecycle state, or move standard platform behavior into bespoke code. Keeping the solution within the documented product, pricing, migration, or orchestration framework also gives operations teams clearer monitoring and recovery paths. For production readiness, the configuration should be exercised with realistic data volumes and representative MACD scenarios so that the behavior remains correct after the initial sale and throughout subsequent service changes.

Study Guide Reference:EPC Projects; Product Designer; catalog change management; reporting; time-to-market KPI.