Universal Containers installers are required to complete a standardized quality checklist that includes data inputs...

Vendor: Salesforce
Product: AP-209
Update on: Jun 19, 2026
Questions: 68

Salesforce AP-209 Question Answer

Universal Containers installers are required to complete a standardized quality checklist that includes data inputs as well as capturing some pictures of the completed installation.

How should a Field Service consultant set up the mobile experience for those installers?

Leverage 'Work Plans' and a flow to launch from a 'Work Step'

Create fields on the Service Appointment and create a Service Appointment 'Record Update' action for the quality check items and leverage 'Chatter' to post images

Give complete edit access to the mobile app so the installers have the flexibility to update what they need

Use 'Deep Linking' in order to achieve this requirement