A Public Sector Organization (PSO) has installed Grants Management and would like to ensure that...

Salesforce's Grants Management documentation provides a specific procedure for manual grantseeker registration . The administrator updates the appropriate Contact page layout and adds the Enable Customer User action. The agency can then open an existing Contact and manually create the corresponding Experience Cloud user rather than exposing self-registration.

Salesforce's documented sequence is to navigate to Object Manager, open Contact, edit the page layout assigned to the administrators managing grantseekers, and add Enable Customer User and, where required, Log in to Experience as User to the Lightning actions. An administrator then opens the Contact, selects Enable Customer User, specifies the email and external-user configuration, and assigns the required community license and grantseeker profile.

There is no separate "Enable manual registration" switch that replaces this configuration. Manual registration is achieved through administrator-controlled customer-user creation. Enabling self-registration would accomplish precisely the opposite of the stated requirement by allowing grantseekers to create their own portal identities.

"Register User" is also not the Salesforce action used to convert a Contact into an Experience Cloud customer user. Salesforce identifies Enable Customer User as the appropriate action on Contact records.

Study Guide Reference: Public Sector Solution Product Configuration – Grants Management; grantseeker portal; manual registration; Contact page layouts; Enable Customer User; Experience Cloud users.

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