Requirement:
Provide an aggregated view of current goods and services on a contract.
This refers to consolidating all active entitlements, subscriptions, assets, and amendments.
Salesforce Revenue Cloud feature for this:✔ E. Customer Asset Lifecycle Management (CALM)CALM provides:
A unified, aggregated view of:
Active assets
Entitlements
Subscriptions
Amendments
Renewed services
Tracks lifecycle changes from:
Orders
Amendments
Cancellations
Upgrades
Represents the source of truth for what the customer owns today.
Why not the others?Option
Why Incorrect
A. Amendments
These modify contracts but do NOT aggregate current products.
B. Orders
Represent transactions, not current state.
C. Subscriptions
Only subscription items, not full lifecycle items or non-subscription goods.
D. Renewals
Only track renewal processes, not aggregated state.
Only CALM provides an aggregated, contract-aligned view of all customer entitlements.
