A user connected their Mac to an airport lounge’s Wi-Fi, but they dismissed the sign-in...

Apple Apple-Device-Support Question Answer

A user connected their Mac to an airport lounge’s Wi-Fi, but they dismissed the sign-in dialog. They can’t use the internet. Which steps should you tell them to complete so they can use the internet?

Open captive.apple.com in a browser to bring up the dialog.

Ask the MDM administrator to provide a Wi-Fi profile for the airport lounge’s Wi-Fi.

Go to System Settings > Wi-Fi, click Details, then turn off “Limit IP address tracking”.

Go to System Settings > Wi-Fi, click Details, then set “Private Wi-Fi address” to Fixed.

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Apple Apple-Device-Support Summary

Vendor: Apple
Product: Apple-Device-Support
Update on: Nov 7, 2026
Questions: 273

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A user connected their Mac to an airport lounge’s Wi-Fi, but they dismissed the sign-in...

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