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Which of the following statements is a qualitative KPI?

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Which of the following statements is a qualitative KPI?

A.

Customer satisfaction (%)

B.

Service quality rating (# / score)

C.

Error rate (%)

D.

There is no such thing as a qualitative KPI

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  • Product: C-KPIP
  • Update on: Mar 8, 2026
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As part of the Value Flow Analysis, Process KPIs reflect:
Which of the following are effectiveness KPIs?
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TESTED 08 Mar 2026