You want to create a trigger in order to send a password reset email.

To send a password reset email in SAP Emarsys, you need to create a trigger that responds to a specific action or event, such as a user requesting a password reset. The correct option is "External Event" because it allows you to define an event (e.g., "Password Reset Requested") that can be triggered via an API call or other external system integration. This event can then be linked to an automation program or email campaign in the Automation Center to send the password reset email.

Option A (Form Settings > Opt-in Invitations and Interests):This is used to manage subscription forms and opt-in preferences, not for triggering emails based on external actions like password resets.

Option C (Channels > Triggered Email):While "Triggered Email" suggests an email sent based on a trigger, this is not a specific data management option in SAP Emarsys. Triggered emails are configured via automation programs or external events, not directly under "Channels."

Option D (Field Editor):This is for managing contact fields in the database, not for setting up triggers.The official SAP Emarsys documentation, specifically the "External Events" section, confirms that external events are used to trigger automated responses like emails based on actions outside the Emarsys platform (e.g., API-triggered password reset requests).References:SAP Emarsys Customer Engagement Help Portal - "External Events" (https://help.emarsys.com/ ).

In SAP Emarsys, to send a password reset email, you need to create aTriggered Emailcampaign that is activated by anExternal Event. An External Event serves as a trigger, initiating the sending of time-sensitive, personalized emails in response to specific user actions, such as a password reset request.​

Steps to Implement a Password Reset Email:

Create an External Event:

Define an external event in Emarsys that will act as the trigger for the password reset email. This event will be called via the API when a user requests a password reset.​

Set Up a Triggered Email Campaign:

Develop an email template designed for password resets.​

Configure a Triggered Email campaign that is linked to the previously created external event.​

Integrate with Your System:

Ensure that your application or website calls the Emarsys external event via the API whenever a user initiates a password reset.​

This setup ensures that the password reset emails are sent promptly and reliably, providing users with the necessary information to reset their passwords.​