What can a customer support agent use the Assisted Service Module to do?

The Assisted Service Module (ASM) in SAP Commerce allows customer support agents to:

View the customer's cart using the 360 degree customer view: Provides a comprehensive view of the customer's current cart and purchase history.

Create a new customer account on the customer's behalf: Facilitates account creation for customers directly through the ASM.

Search for a customer's account or session: Enables agents to quickly find and access customer information and sessions for better support.

For more information, refer to the SAP Commerce Cloud documentation: Assisted Service Module.