You have configured the Service Level Agreements (SLAs) and their determination rules, but they are...

SAP C_C4H510_04 Question Answer

You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derivedin the service ticket.

Which of the following could be a reason for that?

Note: There are 2 correct answers to this question.

A workflow rule has to be scheduled to trigger the determination.

The system background job for SLA determination runs every 30 minutes and has not been executed yet.

The determination rules have been configured, but not activated.

The question related to SLAs must be activated in project scoping.

SAP C_C4H510_04 Summary

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