Which of the following actions can a Service Agent execute from the case "More Action"...

From the "More Actions" menu, Service Agents can:

Mark as Unread (C): Flags the case for follow-up.

Handover (D): Transfers the case to another agent or team.

Escalate (E): Elevates the case to a higher support tier.

Why other options are incorrect:

A. Delete: Restricted to administrative roles.

B. Summary: A view option, not an actionable function.

References:

SAP Service Cloud Agent Desktop Guide: "Case Actions and Workflow".