Which routing rules for tickets or cases are offered by SAP Service Cloud?

Step 1: Routing Rules in SAP Service CloudRouting rules determine how tickets or cases are assigned to the appropriate resources.

To a Team:

Assigns cases or tickets to a group of employees for collaborative resolution.

To an Employee:

Directly routes cases to an individual based on skills, availability, or workload.

Step 2: Available Routing Options

SAP Help Portal: Routing rules in SAP Service Cloud.

References