What are the key elements of a user adoption strategy for an SAP cloud implementation?

A user adoption strategy in SAP OCM ensures sustained system use. Option B is correct because a defined monitoring process (e.g., monthly usage reports) tracks indicators like login frequency, ensuring adoption is measured systematically. Option C is correct as an agreed list of indicators (e.g., transaction completion rates pre-go-live, satisfaction scores post-go-live) provides clear metrics to assess success, set during planning (Prepare/Explore).

Option A is incorrect—“catalog of strategies” is vague; mitigation is part of broader OCM, not the adoption strategy’s core. Option D is incorrect; identifying stakeholders for results is operational, not a key element of the strategy itself. SAP OCM focuses on measurable adoption drivers.

“A user adoption strategy includes a monitoring process and agreed indicators to track and ensure successful system uptake” (SAP Activate, User Adoption Strategy).