In which areas does SAP Consulting typically use Design Thinking as a problem solving method?

SAP Consulting leverages Design Thinking as a problem-solving method in areas where innovation, user-centricity, and strategic thinking are critical. Here’s why the correct answers are B and D:

Strategic advisory (B):Design Thinking is particularly effective in strategic advisory engagements, where SAP consultants help clients envision future-state scenarios, identify opportunities, and develop innovative strategies. SAP emphasizes using Design Thinking to align business goals with user needs.

Technology opportunity identification (D):Design Thinking is used to explore how emerging technologies can address user pain points and create new value. SAP consultants apply this method to identify technology-driven opportunities that enhance customer experiences and drive digital transformation.

Incorrect Options:

A. Incident management:Incident management typically involves resolving technical issues and restoring services, which is more aligned with operational processes than Design Thinking.

C. Final go-live check:The final go-live check focuses on ensuring system readiness and compliance, which is a structured process rather than a creative problem-solving activity.