Assume that you have set up and run Recruiter Sync, but users do NOT appear...

Comprehensive and Detailed In-Depth Explanation:

Recruiter Sync syncs users from Recruiting Management to Career Site Builder (CSB) for admin roles. If users don’t appear under CSB > Users > Roles > Admin Users, troubleshooting is essential:

Option A (Check the Export Automated Process Logs from Command Center): Correct. Logs identify sync errors or failures affecting user imports.

SAP Documentation Excerpt: From the Recruiting Marketing Guide: “To troubleshoot issues with Recruiter Sync, check the Export Automated Process Logs in Command Center to identify errors or failures in the synchronization process that may prevent users from appearing in CSB.”

Reasoning: In Command Center > Logs, a log entry like “Sync failed: Duplicate email detected” points to the issue. This is the first step to diagnose whether the sync process ran successfully.

Practical Example: For “Best Run,” a log shows “User sync error: 2025-03-04 10:00” due to a server timeout, guiding further investigation.

Option D (Check that each user has a unique email address): Correct. Duplicate emails prevent sync, as CSB requires unique identifiers for user records.

SAP Documentation Excerpt: From the Career Site Builder Administration Guide: “Ensure each user has a unique email address in the system; duplicate emails will cause Recruiter Sync to fail, preventing users from appearing under CSB > Users > Roles.”

Reasoning: In Recruiting Management, if two recruiters share “recruiter@bestrun.com,” only one syncs to CSB. Checking user data in Admin Center > User Data Files confirms uniqueness.

Practical Example: For “Best Run,” resolving “recruiter1@bestrun.com” and “recruiter2@bestrun.com” as duplicates fixes the sync.

Option B (Check the Export Jobs to CSV log): Incorrect. This log tracks job data exports, not user sync issues.

Option C (Check the field mapping): Incorrect. Field mapping affects job data, not user sync, which uses predefined user fields.