What are possible steps in an in-house repair process in SAP S/4HANA Cloud Private Edition,...

The in-house repair process (scope item 3XK) in SAP S/4HANA Cloud Private Edition, Service involves handling customer repair requests and processing returned objects. Key steps include:

Perform a pre-check for an in-house repair and make a decision: A pre-check assesses the repair object’s condition to decide whether to proceed with repair, reject it, or take other actions. This is a standard initial step.

Post a goods receipt for a returned object: When a customer returns a defective item, a goods receipt is posted (e.g., via transaction MIGO or a service order), creating a repair object in the system.

Create an in-house repair for a repair request from a customer: This step involves creating a repair order (e.g., transaction type REPA) based on a customer’s request, initiating the process.

Generate a repair object based on the repair order status: Repair objects are not generated from order status; they are created upon goods receipt or manually.

Create an in-house repair after a pre-check for a repair object: While a pre-check precedes repair, the repair order is typically created first, not after the pre-check as a separate step.These steps align with the SAP Best Practices for in-house repair."The in-house repair process includes performing a pre-check, posting goods receipt for returns, and creating a repair order based on customer requests." (SAP Signavio Process Navigator, In-House Repair).