The dunning process in SAP S/4HANA is used to remind customers about overdue payments by generating and sending dunning letters. The process involves several steps, but three of them are mandatory for executing the dunning process successfully. Let’s analyze each option to determine the correct answers.
Explanation of Each Option:
A. Maintain the parameters of the dunning program
Correct : Before running the dunning process, you must configure the parameters of the dunning program . These parameters include settings such as the dunning procedure, company code, customer accounts, baseline date, and other criteria that control how the dunning process is executed. Without these parameters, the system cannot generate a dunning proposal.
Reference : According to SAP documentation, maintaining the parameters is a prerequisite for running the dunning process.
B. Start the dunning printout
Correct : Once the dunning proposal is generated and approved (if necessary), the next mandatory step is to start the dunning printout . This step generates the physical or electronic dunning letters that are sent to customers. Without this step, the dunning process remains incomplete, as no communication is sent to the customer.
Reference : SAP documentation confirms that starting the dunning printout is a critical step to finalize the dunning process.
E. Schedule the dunning run
Correct : After configuring the parameters, the next mandatory step is to schedule the dunning run . This step triggers the system to evaluate open items for customer accounts and generate a dunning proposal based on the configured parameters. Without scheduling the dunning run, no proposal or letters can be created.
Reference : SAP documentation highlights that scheduling the dunning run is essential for executing the dunning process.
C. Approve the dunning proposal
Incorrect : While reviewing and approving the dunning proposal is an optional step, it is not mandatory. In many cases, organizations automate the dunning process without manual intervention, skipping the approval step. Therefore, this step is not considered mandatory.
Reference : Approving the dunning proposal is optional and depends on organizational requirements.
D. Change the dunning proposal
Incorrect : Changing the dunning proposal is also an optional step. If the proposal meets the organization's requirements, no changes are needed. Only in cases where adjustments are required would this step be performed. Since it is not always necessary, it is not considered mandatory.
Reference : Modifying the dunning proposal is situational and not a required step in the dunning process.
Key References to SAP Documentation:
SAP S/4HANA Finance for Accounts Receivable : Explains the mandatory steps in the dunning process, including parameter configuration, scheduling the dunning run, and starting the dunning printout.
SAP Help Portal - Dunning Process : Provides detailed guidance on the steps involved in the dunning process and their significance.
Dunning Proposal and Printout : Describes how the dunning proposal is generated and how the printout is initiated.
Customizing Dunning Parameters : Highlights the importance of configuring parameters before executing the dunning process.
