In WalkMe, Global Level Design refers to styling and configuration settings that apply universally to all WalkMe content within an account, such as default fonts, colors, or balloon styles. These settings ensure consistency across deployables like Smart Walk-Thrus, ShoutOuts, and Launchers. Local Level Design, on the other hand, allows Builders to customize the appearance or behavior of specific WalkMe items (e.g., a single ShoutOut or SmartTip), overriding global settings when needed. This hierarchy enables flexibility while maintaining a cohesive brand identity.
The other options are incorrect:
Option Ais wrong because Global Level Design affects all content types, not just ShoutOuts, and Local Level Design applies to any item, not only SmartTips and Launchers.
Option Cis misleading, as both design levels can be configured without CSS knowledge using the WalkMe Editor’s UI, though advanced customization may involve CSS.
Option Dis incorrect, as both design levels are accessible to Builders with appropriate permissions, not restricted by user role.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.6: Design and Customization):
“Global Level Design sets the default styling and behavior for all WalkMe content in an account, such as fonts, colors, and balloon positioning. Local Level Design allows customization of individual items, overriding global settings to meet specific needs.”
The courseAdvancing Your Skills in Building WalkMe Solutionsstates:
“Use Global Level Design to enforce brand consistency across all WalkMe deployables. For unique requirements, apply Local Level Design to specific items, which takes precedence over global configurations.”
Option B correctly captures the primary difference between Global and Local Level Design.
[References:, SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.6: Design and Customization., WalkMe Editor User Guide, “Global vs. Local Design” Section., Course:Advancing Your Skills in Building WalkMe Solutions, Module 9: Customizing WalkMe Content., ]
