To collect end user feedback within WalkMe Insights, the most effective approach is to use WalkMe’s native Survey tool, as it integrates directly with Insights for seamless data collection and analysis. Placing aShoutOut on the feature pagethat activates a WalkMe Survey with multiple questions ensures high visibility and context-specific engagement, as users are prompted to provide feedback while interacting with the new feature. This method leverages WalkMe’s analytics to track responses and correlate them with user behavior, providing actionable insights.
The other options are less optimal:
A Survey in the WalkMe Menu(A) is less targeted, as users may not proactively access it.
A Shuttle to a Google Form(B) lacks integration with Insights, making data analysis cumbersome.
A 3rd party survey tool via email(D) is disconnected from the feature context and WalkMe’s analytics.
Extract from Official WalkMe Documentation:
According to the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant StudyGuide, Section 3.5: Surveys):
“WalkMe Surveys, when triggered by a ShoutOut on a relevant page, are ideal for collecting contextual feedback. Responses are tracked in Insights, enabling analysis of user sentiment and feature adoption.”
The courseAdvancing Your Skills in Building WalkMe Solutionsexplains:
“For feature-specific feedback, use a ShoutOut to launch a WalkMe Survey on the feature page. This ensures users provide input in context, with data seamlessly captured in Insights for analysis.”
Option C is the best approach for collecting feedback within Insights.
[References:, SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.5: Surveys., WalkMe Insights User Guide, “Creating and Analyzing Surveys” Section., Course:Advancing Your Skills in Building WalkMe Solutions, Module 15: Collecting User Feedback., , , , ]
