You are looking at a list of Active Incidents.

Vendor: ServiceNow
Product: CAD
Update on: Feb 21, 2026
Questions: 285

ServiceNow CAD Question Answer

You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?

On State column title, right-click select Filter Out > Resolved

On the list of records, locate and right-click on the Resolved value, select Exclude

Click Funnel icon, click AND. Select Resolved. Is Not, State, click Run

On the list of records, locate and right-click on the Resolved value, select Filter Out

On Search, select State, type not Resolved, press enter

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