A compliance officer at a financial institution has completed an investigation into a high-risk customer's...

ACAMS CAMS Question Answer

A compliance officer at a financial institution has completed an investigation into a high-risk customer's activities and determined that there are strong indications of money laundering. The compliance officer has documented their findings and is ready to recommend offboarding the customer. However, the relationship manager responsible for the customer is resistant to the idea, citing the customer’s significant revenue contribution to the institution.

What should the compliance officer do next to ensure the appropriate escalation and decision-making process is followed?

Escalate the matter to the institution's high-risk client committee, presenting the investigation findings and recommending offboarding while also acknowledging the relationship manager's concerns

Proceed with offboarding the customer unilaterally based on their investigation findings and anti-money laundering (AML) concerns

Attempt to persuade the relationship manager to agree with the offboarding recommendation by highlighting the potential reputational and regulatory risks associated with maintaining the relationship

Delay the offboarding decision and continue monitoring the customer's activities, waiting for further evidence to solidify the case for termination

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Vendor: ACAMS
Product: CAMS
Update on: Nov 2, 2025
Questions: 313

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A compliance officer at a financial institution has completed an investigation into a high-risk customer's...

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