Preparing communication templates that have been vetted by both internal and external counsel ensures that the organization can respond quickly and effectively to internal and external inquiries, comply with regulatory requirements, and provide transparency in the event of a breach.
Why Communication Templates?
Timely Response: Pre-prepared templates ensure that responses are ready to be deployed quickly, reducing response time.
Regulatory Compliance: Templates vetted by counsel ensure that all communications meet legal and regulatory requirements.
Consistent Messaging: Ensures that all responses are consistent, clear, and accurate, maintaining the organization’s credibility.
Crisis Management: Pre-prepared templates are a critical component of a broader crisis management plan, ensuring that all stakeholders are informed appropriately.
Other options, while useful, do not provide the same level of preparedness and compliance:
A. Outsourcing to an external consultant: This may delay response times and lose internal control over the communication.
B. Integrating automated response mechanisms: Useful for efficiency but not for ensuring compliant and vetted responses.
D. Conducting lessons-learned activities: Important for improving processes but does not provide immediate preparedness for communication.
[References:, CompTIA SecurityX Study Guide, NIST Special Publication 800-61 Revision 2, "Computer Security Incident Handling Guide", ISO/IEC 27002:2013, "Information technology — Security techniques — Code of practice for information security controls", , , , , ]
