An organization plans to deploy new software.

RACI matrix(Responsible, Accountable, Consulted, Informed) is used for role mapping across the project lifecycle.

CMDB is a configuration inventory; ITIL is a framework. Recall trees are for disaster recovery/business continuity.

FromCAS-005, Domain 1: Security Governance and Compliance:

“The RACI matrix is essential in role assignment and accountability for software development and operational processes.”