What is the starting point when designing an Agile process?

Designing an Agile process begins with understandingcustomer needs and valueto ensure that processes align with delivering that value efficiently.

A.Incorrect. While understanding the vision and goal is important, focusing on customer value takes precedence in Agile.

B.Correct.Agile emphasizes delivering value to customers, making this the critical startingpoint for process design.

C.Incorrect. Engaging stakeholders is essential but follows after understanding customer needs.

D.Incorrect. Understanding architecture comes later in the design process, after defining customer-centric objectives.

References:

Agile Manifesto: Customer collaboration over contract negotiation.

ITIL 4: Service design principles.