A utility company found mat its current billing system charges customers 'or tie r usage,...

A current state diagram, also known as an as-is process diagram, is a visual representation of the existing processes and workflows of a business or a system. It can help the BA to understand how the current system operates, what are the inputs, outputs, activities, roles, and interactions involved, and what are the pain points, issues, or gaps that need to be addressed. A current state diagram can help the BA to determine the strengths and weaknesses of the current system by highlighting the areas of efficiency, effectiveness, quality, and customer satisfaction, as well as the areas of waste, redundancy, complexity, and inconsistency1234. By identifying the strengths and weaknesses of the current system, the BA can then define the requirements and design the future state solution that will improve the current situation and meet the stakeholder needs12. References:

1: BABOK Guide v3, Chapter 10: Techniques, Section 10.36: Scope Modeling

2: BABOK Guide v3, Chapter 10: Techniques, Section 10.37: State Modeling

3: What Is Current State Analysis? Benefits and Steps(https://www.indeed.com/career-advice/career-development/current-state-analysis)

4: The basics of documenting and analyzing your as-is process(https://www. lucidchart.com/blog/as-is-process-analysis)